Devin - I stopped by your office before I left the other day
but unfortunately, you were not in. I wanted to personally let you know
how impressed I was with Brad and his expert assistance in handling some
warranty issues on our Newmar New Aire motorhome.
We recently attended the Wyoming Newmar Rally and so many
people commented on your great service department (including Casey Tubman,
Newmar's President) that I drove from Utah to have the items addressed at your
facility. Without mentioning any names, I had another facility just 2
hours from my home try to repair the items and although they incredibly claimed
to have fixed the items, they did not. I decided not to waste any more of my
time having them re-do what they claimed to have done. Based on my
experience - it's all about the quality of management that makes
the difference.
Brad was not only a pleasure to deal with, but his follow up
with me before I arrived from the time I first contacted him and thereafter
while the work progressed was excellent and Jose, who did the bulk of the work,
was great.
Best regards,
Jim Steele







.png)
Are you a fan of Freedom RV? We'd love to hear about your experience!
If you've enjoyed your experience, please consider leaving us a review on Google:
Your feedback helps us grow and lets others know what makes Freedom RV a great place to visit. We truly appreciate your support!