Dear Freedom RV staff,
Please accept our most sincere appreciation for the way you and your excellent staff assisted us in resolving our recent issue with our "nearly new" Everest 5"' Wheel. As you are aware, our exterior finish claim far exceeded the covered warranty limits of the policy we took at the time we purchased our 5th wheel trailer from Freedom RV. As your owner, Devin Murphy states on your website, "....we always treat you like family". From our experience, you and your staff take these words very seriously. Once it was evident that we needed some "extra assistance" to make things right, we reached a quick equitable agreement, thanks to your involvement in the issue. Please extend our appreciation to Kieth Hausmann (Financial Manager), Brad White (Service Consultant), and to Daniel in the detailing shop. Also, a special thank you should go to Gary Hagen of Cutting Edge Refinishing. We look forward to a long relationship with Freedom RV of Tucson.
We just wanted to share an experiance with you regarding our RoadSentry Road Hazard Tire and Wheel Protection. We purchased a 2006 Dutch Star at your facility in May of 2006. You gave us all the information regarding the extended warranty and the road hazard tire and wheel protection. We were hesitant about the road hazard warranty, but after talking with you, decided that we did need it. Well, in June of 2009 is sure paid for itself. Upon arriving in Michigan from Arizona, we noticed that the front passenger tire steel belt broke which caused a huge flat spot and the drivers side front tire had a big chunk of rubber missing. We called RoadSentry and they gave us a claim number and we had to call around for pricing. We found a company who came out and replaced both front tires with the same Michelin tires that were on the coach. We forwarded all of the necessary paperwork to RoadSentry and within a month we had a check for the full amount. No Questions, No hassles! They also pay for emergency travel expense as long as you are 250 miles from your residence. We highly recommend the Road Hazard Tire and Wheel Protection to anyone purchasing a recreational vehicle.
Last month, while en route to Alpine, AZ, for a hunting trip, I experienced a tire blowout and complications which caused some potentially serious problems. My situation was particularly difficult because of my current plans. I was fortunate to have good cooperation from my insurance company and locating someone to do field repairs, but i feel especially fortunate to have had truly exceptional help from your service writer, Jennifer Emery-Sykora. She had been very professional in handling my repairs, coordinating with the insurance adjuster and efficiently and, I should stress, patiently, responding to my frequent calls to check on the progress. Her efforts, along with those of your service technicians, resulted in my having the trailer back in roadworthy condition two days sooner than expected. In my opinion, Mrs. Emery-Sykora is a great asset to your organization and has made my difficult predicament a pleasure, and I wanted you to know this.
Sincerely, Robert A. Metz
Once again, we thank you for the exceptional service you provided to us today. From your patient recording of our concerns & complaints to Arron’s remarkable expertise, we were most appreciative of all that you did! We left feeling relieved that you had solved many of our concerns as well as given us a ‘reality check’ of what to expect and what NOT to expect of our little Roadtrek. We will travel on and will always remember and be grateful for the top-notch service we received from Freedom RV in Tucson, AZ. A very big THANKS for all that you did!
Brian and Wendy Volkart Bashaw, AB Canada
Dear Mr. Murphy,
Newmar would like to express our appreciation to you and your staff at Freedom RV for the wonderful treatment to a mutual customer of ours. A few weeks ago, your service department preformed warranty repair work for Mr. Patrick Murray's 2011 Ventana. Mr. Murray has expressed to us the wonderful treatment he received while at your facility. As you already know, Newmar desires to be the industry leader when it comes to customer service. This can only be accomplished when our dealers deliver the level of service that Freedom RV has shown here. We greatly appreciate the care and service you've provided to Mr. and Mrs. Murray and all of our customers. Keep up the GREAT work.
Regards, Jeff Johnson Owner Relations Newmar Corporation
Please allow me to express my gratitude on behalf of myself and my family for the great service provided by your sales and service staff during our purchase of our horse trailer-in particular Mario Strevay. Prior to our final purchase, we paid several visits to your lot. During each visit, your staff took the time we needed to answer all of our questions. We were allowed to walk through several RV's even though we were there to buy a horse trailer. This was a big thrill for my daughters as well as my wife and even myself. In the end, Mario came in on his day off to finalize the purchase. The trailer is perfect for us and we have already made several trips. The price was reasonable. All of the Freedom RV staff that we dealt with were very courteous and professional. The horse trailer was thoroughly checked out and made ready to drive off of the lot including switching out the existing 6-way connector for a 7-way connector to accommodate our truck.Even though we purchased a $4,300 used horse trailer, we felt we were treated the same as if we purchased a $400,000 new motor home. Thank you again for the great service of Mario and the rest of Freedom RV staff both during the purchasing process and after the sale. We will definitely visit Freedom RV first for our next RV purchase and recommend Freedom RV to our friends.
Thank you again, Gary Barker
On Jan 20th,
I attended a free luncheon honoring all of the veterans who served for everyone in the RV Park here on Davis-Monthan Air Force Base, sponsored completely by: Freedom RV. One of the RV Dealers here in Tucson. Wow, what an absolutely delicious lunch of outdoor grilled thick pork chops, steaks, potato saled, cole slaw, dinner rolls and New York cheese cake for desert1 Freedom RV went all out honoring us retired veterans and they even gave us each a Freedom RV ball cap FREE!Thank you Freedom RV!
While going from CA to FL we spent the night at a campground in Tucson. When we had everything ready to leave the park, our
sllide-out would not retract all the way and about 3" of it stuck out. Since our unit was a new Forest River,
my ipad showed your firm as an authorized dealer and we headed your way. When we arrived, we found your service
department booked solid. Your manager, Brad White, said he would look at the problem but he couldn't get us in
until the following day. When he saw that it was a snapped bolt he said he could fix it in a few minutes. He
did and we were on our way. Please thank Brad for his outstanding service. We are not from your area, but if
we were you would be the only dealer we would buy from. Thanks again to Brad White for going above and beyond
to get us back on the road!
Al and Barb Donnelly Winter Haven, FL
I wanted to let everyone know that I used Freedom RV on Monday to have a new roof top A/C installed in our Alfa Gold. I was very pleased with the excellent service I received. I felt I was charged very fairly considering some prices I have heard others have paid for a new roof air on a Alfa motorhome. It was 93 degree's here yesterday in Tucson and we have used it all day and never turned on the basement air and it was 72 degree's inside all day. We are very happy with our new A/C and Freedom RV and their fair and excellent service.
Dear Mr. Murphy,
Never have we encountered such a cooperative company ~ and I'm an old lady..From the salesman, Anthony, to Keith in finance, to Darrell in service. All were superior in performance and kindness. You are tops!!