Carlyle & Elaine Glover from Tucson

We were at the FCRV Retiree Rally in February and won the 20% Off Parts & Service door prize you donated. Just wanted to say 'Thank you' for that and the excellent service we received when ordering the Entry Door Window frames. Thank you so much, Carlyle & Elaine Glover

Jennie Middlemass and Barney Pallen from Tucson, AZ

The last week of Feb. 2009 Barney & I came into your shop with a flat tire on the motorhome we were driving. It was just around closing time and although your company didn't do that kind of work,Brad White and your employees made sure we got looked after. I think it was Woody that took us to the near by tire shop and got us a new tire and waited until it was put on the rim. We then went back to your shop and Daniel replaced the wheel. Thank you again very much for all your help and for the hats.
We are passing the word around here that if anyone is looking for RV's that you guys have the place to go.
Jennie & Barney

Mike Morgan from 2006 Alfa Gold #74220

I wanted to let everyone know that I used Freedom RV on Monday to have a new roof top A/C installed in our Alfa Gold. I was very pleased with the excellent service I received. I felt I was charged very fairly considering some prices I have heard others have paid for a new roof air on a Alfa motorhome. It was 93 degree's here yesterday in Tucson and we have used it all day and never turned on the basement air and it was 72 degree's inside all day. We are very happy with our new A/C and Freedom RV and their fair and excellent service.

Lissa and Napoleon Morazan from Scottsdale, AZ

This letter is in recognition of the outstanding customer service that we received from Anthony Fernandez and Keith Hausmann.
Mr. Fernandez went above and beyond our expectations when he delivered the RV to our residence in Scottsdale. He was also able to answer any and all of our questions to any time. He provided us with his personal cell phone number and told him to feel free to contact him whenever we had a question. The icing on the cake was when he mailed a toy that our son had left in the RV we traded in, since we had forgotten it.
Mr. Hausmann in finance has also been outstanding. He was diligent in sending us any documentation that was needed as well as followed up with a phone call to ensure that I understood everything and asked if I had any questions. He was extremely helpful with providing us information regarding additional warranties.
I can honestly say that our experience with Freedom RV has been great and we will not hesitate to send business your way as well as conduct business with you in the future. We have been to other dealerships and nothing can compare to the service we received from Mr. Fernandez and Mr. Hausmann.
Sincerely,
Lissa Whyte-Morazan

Paul and Bonnie Harrington from Tucson

Dear Devin, Anthony, Victor and Keith;
Paul and I want you to know how much we appreciate the time, effort and support you have given us.
We can say nothing but wonderful things about Freedom RV and all of you who have helped so much in getting us into our New Alfa.
You have been a pleasure to do business with and we will certainly recommend Freedom RV and all of you!!

Gordon and Linda Pennell from Portage, MI

On March 2nd we were traveling with a caravan of 20 motorhomes from Benson, AZ to Puerto Penasco, Mexico when our alarm went off indicating a problem with our air system. We took the exit off of I-10 and happened upon Freedom RV.
The air leak was immediately apparent to us and to your service man (Brad White) who met us in the parking lot. We told him we were very concerned about having to leave the caravan and trying to find our way through to Mexico on our own. He assured us that they could get us repaired and back on the road.
Within 1-1/2 hours we were on our way! We are writing to say thank you! We have been to many service departments across the country and never had such good service as we encountered that day. We truly appreciate your fitting us into your schedule as quickly as you did. Please pass on our thanks and appreciation to the appropriate people.
We were able to catch up to our caravan before they reached the Mexican border! Everyone was amazed at the service we received at Freedom RV!
March 26, 2009
Gordon & Linda

Gerry Dent from Tucson, AZ

Victor Brown & Devin Murphy,
I am sorry for the delay in getting this note to you. I just wanted to say "thank you" for all of your help in getting my deal through on the purchase of my horse trailer. Through some miscommunications it appeared the deal was dead. However, you were able to get to the bottom of things and respond quickly, getting everything back on track. Without your help the sale would have never happened. You really stepped in and took charge even though you were at a disadvantage coming in part way through the negotiations.
Over the past several years all of my dealings with Freedom RV have been nothing but outstanding whether it be from sales or service. As a business man I pride myself on the quality of my staff, I know Devin does the same thing. You did a great job and I appreciate it.
March 27, 2009
Gerry Dent
President
Pro Orthopedic Devices

Howard & Connie Moffitt and Harlan & Delores Stutzman from Tucson, AZ

Dear Devin,
This is a letter of appreciation for the help and assistance we received from your personnel during March 2009. The work on both of our motorhomes was professionally accomplished, but more importantly the customer service attitude of everyone was outstanding.
At the risk of leaving someone out, we would specifically like to thank Rick Malott, Darrell Sexton and Brad White for their efforts and attention to detail. Likewise, Julie in parts, now as she has been in the past, was extremely cooperative and helpful. RV technicians John, Darrel, Jason and Aaron were all resourceful, talented individuals who take pride in the quality of their workmanship.
Lastly and not part of thei normal duties, we would like to thank Janet, Victor, Brad (again).
Out thanks to Casey, who kept watch over us and your facilities at night.
The professionalism, pride in work and the outstanding customer service attitude by literally everyone is far beyond that normally encountered in RV dealerships.
Thanks to Freedom RV and the outstanding people we encountered there.
Sincerely,
Howard and Connie;
Harlan and Delores

Tom Gleave from Tucson, AZ

Dear Brad and everyone at Freedom RV,
Thank you for all of your help and going the extra mile for us.
Tom and Shirley Gleave

Barb Anderson from Glendale, AZ

Dear Freedom RV Service Department, Especially; Darrell, Brad and John,
Thank you so much for the beautiful job you did on our Gulf Stream. The floor looks wonderful and you sure were a great bunch to work with. We traveled over 5,000 miles this summer and we had a chance to meet with a few RV dealers and you guys are some of the best!
Dave and Barb Anderson

Gary Barker from Tucson, AZ

Dear Sir,
Please allow me to express my gratitude on behalf of myself and my family for the great service provided by your sales and service staff during our purchase of our horse trailer-in particular Mario Strevay.
Prior to our final purchase, we paid several visits to your lot. During each visit, your staff took the time we needed to answer all of our questions. We were allowed to walk through several RV's even though we were there to buy a horse trailer. This was a big thrill for my daughters as well as my wife and even myself.
In the end, Mario came in on his day off to finalize the purchase. The trailer is perfect for us and we have already made several trips. The price was reasonable. All of the Freedom RV staff that we dealt with were very courteous and professional. The horse trailer was thoroughly checked out and made ready to drive off of the lot including switching out the existing 6-way connector for a 7-way connector to accommodate our truck.Even though we purchased a $4,300 used horse trailer, we felt we were treated the same as if we purchased a $400,000 new motor home.
Thank you again for the great service of Mario and the rest of Freedom RV staff both during the purchasing process and after the sale. We will definitely visit Freedom RV first for our next RV purchase and recommend Freedom RV to our friends.
Thank you again,
Gary Barker

Lynn Spiegel from Emery, South Dakota

Dear Keith,
We just wanted to share an experiance with you regarding our RoadSentry Road Hazard Tire and Wheel Protection. We purchased a 2006 Dutch Star at your facility in May of 2006. You gave us all the information regarding the extended warranty and the road hazard tire and wheel protection. We were hesitant about the road hazard warranty, but after talking with you, decided that we did need it.
Well, in June of 2009 is sure paid for itself. Upon arriving in Michigan from Arizona, we noticed that the front passenger tire steel belt broke which caused a huge flat spot and the drivers side front tire had a big chunk of rubber missing. We called RoadSentry and they gave us a claim number and we had to call around for pricing. We found a company who came out and replaced both front tires with the same Michelin tires that were on the coach. We forwarded all of the necessary paperwork to RoadSentry and within a month we had a check for the full amount. No Questions, No hassles! They also pay for emergency travel expense as long as you are 250 miles from your residence.
We highly recommend the Road Hazard Tire and Wheel Protection to anyone purchasing a recreational vehicle.

Sincerely,
Lynn Spiegel & Steve Ferreira

Bonnie Harrington from Tucson, AZ

Dear Brad White,
We would like to thank you for your diligence in getting some problems taken care of that had not been resolved for quite some time. You worked on the problem until it was fixed. It was getting pretty frustrating having to bring our Alfa in after each trip. Thank you so much for all of your effort to get these problems taken care of. We really appreciate your help and concern with these issues.

Norman Johnson from Tubac, AZ

Dear Mr. Murphy and Mr. Gerzeny,
We want to commend employees of your companies for working together to solve a long standing problem we have had with a leak around the back slide of our 2005 Coach House motorhome.
Brad White and the parts crew at Freedom RV workded with Armando and Tom Peacock of Coach House to identify a solution, order parts, ship parts and complete the alteration of the canopy over the back slide that appears the have solved the problem. We just returned from a month's travel to the Pacific Northwest where we gave it a pretty good test. These individuals worked well together to solve our problem. They did what was necessary to get the job done well and timely.
Please extend out thanks to these individuals in your organizations.
Norman and Nancy Johnson

Jim from Davis-Monthan Air Force Base in Tucson, AZ

On Jan 20th, I attended a free luncheon honoring all of the veterans who served for everyone in the RV Park here on Davis-Monthan Air Force Base, sponsored completely by: Freedom RV. One of the RV Dealers here in Tucson. Wow, what an absolutely delicious lunch of outdoor grilled thick pork chops, steaks, potato saled, cole slaw, dinner rolls and New York cheese cake for desert1 Freedom RV went all out honoring us retired veterans and they even gave us each a Freedom RV ball cap FREE!Thank you Freedom RV!
Jim

Alexander from Colorado

This is from an ad this customer placed on Craigslist:
There is a RV repair facility in Tucson that is more than deserving of a salute and praise. In these dubious and testy times of probably getting "stiffed" from someone, it is simply refreshing to speak of a repair shop that appears to succeed on customer satisfaction and referrals from others. Brad is the Service Advisor for Freedom RV and his phone number is 520-750-1100. It is also interesting to note that their name is "Freedom". I believe that the name "Freedom" is so appropriate. They could have easily overcharged for my slide-out problem and they were honest and fast.