Al and Barb Donnelly from Winter Haven, FL

While going from CA to FL we spent the night at a campground in Tucson. When we had everything ready to leave the park, our sllide-out would not retract all the way and about 3" of it stuck out. Since our unit was a new Forest River, my ipad showed your firm as an authorized dealer and we headed your way. When we arrived, we found your service department booked solid. Your manager, Brad White, said he would look at the problem but he couldn't get us in until the following day. When he saw that it was a snapped bolt he said he could fix it in a few minutes. He did and we were on our way. Please thank Brad for his outstanding service. We are not from your area, but if we were you would be the only dealer we would buy from.
Thanks again to Brad White for going above and beyond to get us back on the road!
Al & Barb Donnelly
Winter Haven, FL

Robert A. Metz from Tucson, AZ

Dear Mr.Murphy,
Last month, while en route to Alpine, AZ, for a hunting trip, I experienced a tire blowout and complications which caused some potentially serious problems. My situation was particularly difficult because of my current plans. I was fortunate to have good cooperation from my insurance company and locating someone to do field repairs, but i feel especially fortunate to have had truly exceptional help from your service writer, Jennifer Emery-Sykora. She had been very professional in handling my repairs, coordinating with the insurance adjuster and efficiently and, I should stress, patiently, responding to my frequent calls to check on the progress. Her efforts, along with those of your service technicians, resulted in my having the trailer back in roadworthy condition two days sooner than expected. In my opinion, Mrs. Emery-Sykora is a great asset to your organization and has made my difficult predicament a pleasure, and I wanted you to know this.
Sincerely,
Robert A. Metz

Karen and Bill Woodrow from Green Valley, AZ

Freedom RV of Tucson


Please accept our most sincere appreciation for the way you and your excellent staff assisted us in resolving our recent issue with our "nearly new" Everest 5"' Wheel.
As you are aware, our exterior finish claim far exceeded the covered warranty limits of the policy we took at the time we purchased our 5th wheel trailer from Freedom RV.
As your owner, Devin Murphy states on your website, "....we always treat you like family". From our experience, you and your staff take these words very seriously. Once it was evident that we needed some "extra assistance" to make things right, we reached a quick equitable agreement, thanks to your involvement in the issue.
Please extend our appreciation to Kieth Hausmann (Financial Manager), Brad White (Service Consultant), and to Daniel in the detailing shop. Also, a special thank you should go to Gary Hagen of Cutting Edge Refinishing.
We look forward to a long relationship with Freedom RV of Tucson.
Karen and Bill Woodrow Green Valley, AZ