Charles Griffiths from DM Air Force Base

Mr. Murphy,

I just wanted to send you a thank you note pertaining to one of your employees, Jennifer Sykora. I have been dealing with her on my trailer for near 7 weeks.
I brought my trailer in for some warranty work a while back and it took a very long time to complete the discrepancies because of the manufacturer sending damaged parts twice. During this entire time Jennifer kept me posted and updated with status. I am a very patient individual but probably would not have been if it was not for her.

I really, really appreciate her efforts and professional attitude and just wanted to put you on notice of it. Her behavior and customer service techniques are exactly what brings people back to your business. Every time I walked into your establishment I was greeted and treated well.

I am a manager on Davis Monthan AFB and manage both civilians and military personnel and I can tell you that the strongest advertisement your company can attain is through word of mouth……..

Thank you again to you, your mechanics, and Jennifer.

Chuck

Charles Griffiths
Chief DM Infrastructure

Pat and Sandra Murray from Tucson, AZ

Dear Brad,
I am writing to commend Stephanie for her Professionalism and assistance she provided my wife, Sandra, and me during the upgrade of our heating system from Precision Temp to an Oasis system.
Not only was she prompt and courteous in meeting us, but she kept us advised twice a day with the progress on our system. She also advised on places to stay, visit and things to do, while in Tucson as this was our first visit.
We have worked with several service department representatives in the short time we have owned our coach. Stephanie was clearly the most able, enjoyable and pleasant service person we have had the pleasure of meeting!

Yours very truly,

Pat and Sandra Murray

Bent Odgaard from Green Valley, AZ

Mr. Murphy,

Since September 2009 we have tried to move TrailManor to repair our than brand new Elkmont 24 travel trailer. It had so many major and minor issues that we were thinking about returning it to the manufacturer.

However we found Freedom RV by chance and learned that you were indeed an authorized dealer and repair facility for TrailManor trailers. I contacted Brad White and in early October 2009 we delivered our trailer to your facility for warranty repair. Unfortunately TrailManor would not authorize the needed repairs, but ordered a makeshift repair, that than were performed. We were still not able to use the trailer during the cool winter months here in AZ (this due to the hap hazard installation of the furnace and TrailManor's rejection of correct installation as suggested by Brad White).

I finally went to the furnace manufacturer Suburban and RVIA, and they than got in touch with TrailManor and we were finally on the right track to have the warranty work performed under threats of exposure in the media. By July the list of issues had grown really long. Some were minor issues and some were major issues, code violations etc.

On July 7 2010 we brought the trailer to your facility, and Brad White promised me that he would take care of everything, since TrailManor by now had "thrown in the towel" and accepted responsibility for their, politely spoken, very shoddy workmanship.

On August 3, 2010 we very informed that the trailer was ready. We went there and the person Mr. White had assigned this job, I believe his name is DAN, walked us thru the rather long list of repairs and showed us what and how it has been corrected. The trailer now appears as it should have when we purchased it September 21, 2009 from a dealer in Texas, Texas RV Center Inc. The reason we went there was that at that time they were the only ones within a reasonable distance that had one of these Elmont 24 trailers in stock, We now know better than to trust people over the phone.

In closing, we received outstanding service from Mr. White, as he kept communicating with us thru this whole ordeal, both before and during the repairs. I only met Mr. DAN when we came to pick up the trailer after completion of the work, and I must say that his work was impressive. The wiring, both 120V ac and the 12V had been done professionally and the rest had been done to a high standard as well.

It appears that the staff I have dealt with at Freedom RV have all done a good job, but Mr. White and DAN stands out. Keep these people on the staff they are truly an asset to your organization.

Sincerely,

Bent Odgaard