Bent Odgaard from Green Valley, AZ

Mr. Murphy,

Since September 2009 we have tried to move TrailManor to repair our than brand new Elkmont 24 travel trailer. It had so many major and minor issues that we were thinking about returning it to the manufacturer.

However we found Freedom RV by chance and learned that you were indeed an authorized dealer and repair facility for TrailManor trailers. I contacted Brad White and in early October 2009 we delivered our trailer to your facility for warranty repair. Unfortunately TrailManor would not authorize the needed repairs, but ordered a makeshift repair, that than were performed. We were still not able to use the trailer during the cool winter months here in AZ (this due to the hap hazard installation of the furnace and TrailManor's rejection of correct installation as suggested by Brad White).

I finally went to the furnace manufacturer Suburban and RVIA, and they than got in touch with TrailManor and we were finally on the right track to have the warranty work performed under threats of exposure in the media. By July the list of issues had grown really long. Some were minor issues and some were major issues, code violations etc.

On July 7 2010 we brought the trailer to your facility, and Brad White promised me that he would take care of everything, since TrailManor by now had "thrown in the towel" and accepted responsibility for their, politely spoken, very shoddy workmanship.

On August 3, 2010 we very informed that the trailer was ready. We went there and the person Mr. White had assigned this job, I believe his name is DAN, walked us thru the rather long list of repairs and showed us what and how it has been corrected. The trailer now appears as it should have when we purchased it September 21, 2009 from a dealer in Texas, Texas RV Center Inc. The reason we went there was that at that time they were the only ones within a reasonable distance that had one of these Elmont 24 trailers in stock, We now know better than to trust people over the phone.

In closing, we received outstanding service from Mr. White, as he kept communicating with us thru this whole ordeal, both before and during the repairs. I only met Mr. DAN when we came to pick up the trailer after completion of the work, and I must say that his work was impressive. The wiring, both 120V ac and the 12V had been done professionally and the rest had been done to a high standard as well.

It appears that the staff I have dealt with at Freedom RV have all done a good job, but Mr. White and DAN stands out. Keep these people on the staff they are truly an asset to your organization.

Sincerely,

Bent Odgaard

Pat and Sandra Murray from Tucson, AZ

Dear Brad,
i am writing to commend Newt Campbell for his professionalism and assistance he provided my wife Sandra and me during our recent upgrade from Precision Temp to an Oasis system.
Newt is not only Knowledgeable and professional, he clearly had the customer's needs in mind when working with us. He knows the Oasis system and what was required to make it work properly and was able to teach me the proper way to operate and maintain the system.
In addition, both of us had several questions about how the coach worked which had not been adequately explained to us when we took delivery of the coach at another dealership. Perhaps these items had been explained to us when we took delivery, but we weren't knowledgeable enough to grasp what we were being told. Newt took the time to go over several questions we had accumulated. He was able to explain things on our level such that i think we now understand how many of the systems work and are to be maintained. He did all of this without "talking down" to us...which was a pleasant experience!
Sandra and I have agreed that if we ever decide to trade in our current Newmar we will most certainly contact Freedom to help us with the "upgrade".
In summary, Newt was a "true find" for us to work with.
Yours very truly,
Pat and Sandra Murray

Shelly Howell from Tucson, AZ

I just wanted to shout out a huge THANK YOU to Brad White and Devin Murphy for their amazing customer service. I realized Friday afternoon that my living quarters had a propane leak. I called Freedom RV to see what I needed to do about it. Not only did Devin and Brad take care of the problem but Brad also stayed after work till 6:30 on a Friday evening to make sure that my family and I were safe from any gas leaks and warm for the weekend. I can't thank you guys enough for your commitment to excellent service! Not only was the repair made but it was done with a smile on a late night and in the cold!