Loyd Gabriel from Ajo, AZ

I wanted to say thank you to Mario in sales and Dan in service. Mario worked his tail off to make the deal that we needed to buy the fifth wheel that we liked and Dan delivered the unit to Ajo and stayed to help set it up . There is no other place to buy an R.V period.

Bent Odgaard from Green Valley, AZ

Mr. Murphy,

Since September 2009 we have tried to move TrailManor to repair our than brand new Elkmont 24 travel trailer. It had so many major and minor issues that we were thinking about returning it to the manufacturer.

However we found Freedom RV by chance and learned that you were indeed an authorized dealer and repair facility for TrailManor trailers. I contacted Brad White and in early October 2009 we delivered our trailer to your facility for warranty repair. Unfortunately TrailManor would not authorize the needed repairs, but ordered a makeshift repair, that than were performed. We were still not able to use the trailer during the cool winter months here in AZ (this due to the hap hazard installation of the furnace and TrailManor's rejection of correct installation as suggested by Brad White).

I finally went to the furnace manufacturer Suburban and RVIA, and they than got in touch with TrailManor and we were finally on the right track to have the warranty work performed under threats of exposure in the media. By July the list of issues had grown really long. Some were minor issues and some were major issues, code violations etc.

On July 7 2010 we brought the trailer to your facility, and Brad White promised me that he would take care of everything, since TrailManor by now had "thrown in the towel" and accepted responsibility for their, politely spoken, very shoddy workmanship.

On August 3, 2010 we very informed that the trailer was ready. We went there and the person Mr. White had assigned this job, I believe his name is DAN, walked us thru the rather long list of repairs and showed us what and how it has been corrected. The trailer now appears as it should have when we purchased it September 21, 2009 from a dealer in Texas, Texas RV Center Inc. The reason we went there was that at that time they were the only ones within a reasonable distance that had one of these Elmont 24 trailers in stock, We now know better than to trust people over the phone.

In closing, we received outstanding service from Mr. White, as he kept communicating with us thru this whole ordeal, both before and during the repairs. I only met Mr. DAN when we came to pick up the trailer after completion of the work, and I must say that his work was impressive. The wiring, both 120V ac and the 12V had been done professionally and the rest had been done to a high standard as well.

It appears that the staff I have dealt with at Freedom RV have all done a good job, but Mr. White and DAN stands out. Keep these people on the staff they are truly an asset to your organization.

Sincerely,

Bent Odgaard

Gordon and Linda Pennell from Portage, MI

On March 2nd we were traveling with a caravan of 20 motorhomes from Benson, AZ to Puerto Penasco, Mexico when our alarm went off indicating a problem with our air system. We took the exit off of I-10 and happened upon Freedom RV.
The air leak was immediately apparent to us and to your service man (Brad White) who met us in the parking lot. We told him we were very concerned about having to leave the caravan and trying to find our way through to Mexico on our own. He assured us that they could get us repaired and back on the road.
Within 1-1/2 hours we were on our way! We are writing to say thank you! We have been to many service departments across the country and never had such good service as we encountered that day. We truly appreciate your fitting us into your schedule as quickly as you did. Please pass on our thanks and appreciation to the appropriate people.
We were able to catch up to our caravan before they reached the Mexican border! Everyone was amazed at the service we received at Freedom RV!
March 26, 2009
Gordon & Linda