Bent Odgaard from Green Valley, AZ

Mr. Murphy,

Since September 2009 we have tried to move TrailManor to repair our than brand new Elkmont 24 travel trailer. It had so many major and minor issues that we were thinking about returning it to the manufacturer.

However we found Freedom RV by chance and learned that you were indeed an authorized dealer and repair facility for TrailManor trailers. I contacted Brad White and in early October 2009 we delivered our trailer to your facility for warranty repair. Unfortunately TrailManor would not authorize the needed repairs, but ordered a makeshift repair, that than were performed. We were still not able to use the trailer during the cool winter months here in AZ (this due to the hap hazard installation of the furnace and TrailManor's rejection of correct installation as suggested by Brad White).

I finally went to the furnace manufacturer Suburban and RVIA, and they than got in touch with TrailManor and we were finally on the right track to have the warranty work performed under threats of exposure in the media. By July the list of issues had grown really long. Some were minor issues and some were major issues, code violations etc.

On July 7 2010 we brought the trailer to your facility, and Brad White promised me that he would take care of everything, since TrailManor by now had "thrown in the towel" and accepted responsibility for their, politely spoken, very shoddy workmanship.

On August 3, 2010 we very informed that the trailer was ready. We went there and the person Mr. White had assigned this job, I believe his name is DAN, walked us thru the rather long list of repairs and showed us what and how it has been corrected. The trailer now appears as it should have when we purchased it September 21, 2009 from a dealer in Texas, Texas RV Center Inc. The reason we went there was that at that time they were the only ones within a reasonable distance that had one of these Elmont 24 trailers in stock, We now know better than to trust people over the phone.

In closing, we received outstanding service from Mr. White, as he kept communicating with us thru this whole ordeal, both before and during the repairs. I only met Mr. DAN when we came to pick up the trailer after completion of the work, and I must say that his work was impressive. The wiring, both 120V ac and the 12V had been done professionally and the rest had been done to a high standard as well.

It appears that the staff I have dealt with at Freedom RV have all done a good job, but Mr. White and DAN stands out. Keep these people on the staff they are truly an asset to your organization.

Sincerely,

Bent Odgaard

Jeff Johnson from Nappanee, IN

Dear Mr. Murphy,
Newmar would like to express our appreciation to you and your staff at Freedom RV for the wonderful treatment to a mutual customer of ours. A few weeks ago, your service department preformed warranty repair work for Mr. Patrick Murray's 2011 Ventana. Mr. Murray has expressed to us the wonderful treatment he received while at your facility.
As you already know, Newmar desires to be the industry leader when it comes to customer service. This can only be accomplished when our dealers deliver the level of service that Freedom RV has shown here. We greatly appreciate the care and service you've provided to Mr. and Mrs. Murray and all of our customers.
Keep up the GREAT work.
Regards,

Jeff Johnson
Owner Relations
Newmar Corporation

Karen and Bill Woodrow from Green Valley, AZ

Freedom RV of Tucson


Please accept our most sincere appreciation for the way you and your excellent staff assisted us in resolving our recent issue with our "nearly new" Everest 5"' Wheel.
As you are aware, our exterior finish claim far exceeded the covered warranty limits of the policy we took at the time we purchased our 5th wheel trailer from Freedom RV.
As your owner, Devin Murphy states on your website, "....we always treat you like family". From our experience, you and your staff take these words very seriously. Once it was evident that we needed some "extra assistance" to make things right, we reached a quick equitable agreement, thanks to your involvement in the issue.
Please extend our appreciation to Kieth Hausmann (Financial Manager), Brad White (Service Consultant), and to Daniel in the detailing shop. Also, a special thank you should go to Gary Hagen of Cutting Edge Refinishing.
We look forward to a long relationship with Freedom RV of Tucson.
Karen and Bill Woodrow Green Valley, AZ