Norman Johnson from Tubac, AZ

Dear Mr. Murphy and Mr. Gerzeny,
We want to commend employees of your companies for working together to solve a long standing problem we have had with a leak around the back slide of our 2005 Coach House motorhome.
Brad White and the parts crew at Freedom RV workded with Armando and Tom Peacock of Coach House to identify a solution, order parts, ship parts and complete the alteration of the canopy over the back slide that appears the have solved the problem. We just returned from a month's travel to the Pacific Northwest where we gave it a pretty good test. These individuals worked well together to solve our problem. They did what was necessary to get the job done well and timely.
Please extend out thanks to these individuals in your organizations.
Norman and Nancy Johnson

Charles Griffiths from DM Air Force Base

Mr. Murphy,

I just wanted to send you a thank you note pertaining to one of your employees, Jennifer Sykora. I have been dealing with her on my trailer for near 7 weeks.
I brought my trailer in for some warranty work a while back and it took a very long time to complete the discrepancies because of the manufacturer sending damaged parts twice. During this entire time Jennifer kept me posted and updated with status. I am a very patient individual but probably would not have been if it was not for her.

I really, really appreciate her efforts and professional attitude and just wanted to put you on notice of it. Her behavior and customer service techniques are exactly what brings people back to your business. Every time I walked into your establishment I was greeted and treated well.

I am a manager on Davis Monthan AFB and manage both civilians and military personnel and I can tell you that the strongest advertisement your company can attain is through word of mouth……..

Thank you again to you, your mechanics, and Jennifer.

Chuck

Charles Griffiths
Chief DM Infrastructure

Shelly Howell from Tucson, AZ

I just wanted to shout out a huge THANK YOU to Brad White and Devin Murphy for their amazing customer service. I realized Friday afternoon that my living quarters had a propane leak. I called Freedom RV to see what I needed to do about it. Not only did Devin and Brad take care of the problem but Brad also stayed after work till 6:30 on a Friday evening to make sure that my family and I were safe from any gas leaks and warm for the weekend. I can't thank you guys enough for your commitment to excellent service! Not only was the repair made but it was done with a smile on a late night and in the cold!