Freedom RV Customer Service Rating from Newmar Corp
Fri Apr 30, 2010
Dear Bruce Frost,
I would like to take this opportunity to provide you with an updated picture of your current Customer Satisfaction Index (CSI) rating, as calculated by Telcare Corporation, our service firm. In accordance with the Newmar dealer agreement and the Newmar warranty guidelines, we are providing you with your dealership's CSI score for the period of January 1 - March 31 2010.
Your CSI Score: 98.1% is exceptional. Keep up the great work!
We hope that these reports will be of assistance as you strive to improve your CSI score and increase the quantity of your survey returns. Remember, Newmar customers know the difference.
Sincerely,
Matt Utley
Vice President of Operations
Newmar Corporation
